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[email protected] Salem, Virginia 9am-6pm M-F

Returns Policy

1. Returns

We accept returns. You can return items within 30 days of your purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund. To initiate a refund contact us at [email protected]

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at [email protected].

 

2. Exchanges

We only exchange goods if they are defective or damaged within 60 days of purchase. If it has been longer than 60 days since your item was purchased we do not guarantee exchange. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will contact you with how to obtain a replacement product.

 

3. Shipping

To return the item you purchased, please contact us at [email protected].

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

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